The Electricity Department of Florence, Alabama, is encouraging its customers to take advantage of a new system designed for the straightforward reporting of power outages. This user-friendly text messaging alert service can be easily accessed through your mobile device. To enroll, simply send a text message containing the word “ENROLL” to the number 256-764-4456.
Once you have saved this number in your contacts, you can report any power outages by texting the word “out” to the same number. However, if your phone number is not currently linked to your account, it will be necessary to reach out to Customer Service to update your information before you can utilize this service. This initiative aims to enhance communication and improve response times during outages, ensuring that residents stay informed and connected.
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