First National Bank has issued a warning to its customers regarding fraudulent text messages that are masquerading as communications from the bank’s Fraud Department. These deceptive messages claim that there have been unauthorized transactions on debit cards.
The specific scam currently circulating mentions a charge of $286.43 at *Wal-Mart. Customers who reply with “NO” to these messages may subsequently receive phone calls or emails requesting sensitive information such as debit card numbers, personal identification numbers (PINs), passwords, or verification codes.
The bank has made it clear that it will never solicit such information through text messages, emails, or phone calls. Their fraud alerts only require a simple “YES” or “NO” response from customers. In light of this, First National Bank strongly advises customers to refrain from responding to any suspicious messages. Instead, they should reach out directly to the bank at the dedicated number, 866-363-2585, if they have any concerns or questions.
For those worried about potential unauthorized activity on their debit cards, the bank provides an option to deactivate their cards via the mobile banking app, specifically under the Card Controls feature. Additionally, First National Bank encourages users of its mobile banking services to take advantage of debit card controls, which allow them to set alerts based on transaction types, locations, and merchants. This feature also enables customers to freeze their cards if they suspect any fraudulent activity.
Bank representatives have noted that the details of these scam messages can vary, including different merchants or amounts, and they urge customers to remain vigilant regarding all unsolicited communications. For any assistance or inquiries, customers are reminded to contact First National Bank at 866-363-2585.
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